FAQs

What is T&A Pets?

T&A Pets is an online store specializing in accessories and clothing for pets. We operate without managing inventory, working with suppliers who ship directly to our customers.

How does your store work?

We use a dropshipping model, which means products are shipped directly from our suppliers to your address. This allows us to offer a wide variety of products without extra storage costs.

Orders & Shipping 

How long does shipping take?

Shipping times vary depending on the product and location, but orders typically arrive within 7 to 20 business days.

Do you offer international shipping?

Currently, we only ship within the United States.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email so you can monitor its delivery.

What should I do if my order hasn’t arrived?

If more than 20 business days have passed and you haven’t received your order, please contact us at tanda.pets2@gmail.com.

Products

What materials are your products made of?

Our products are made from high-quality materials, ensuring durability and comfort for your pets. Specific materials are listed on each product page.

Do you offer sizes for all breeds?

Yes! We have different sizes available. Please check the size chart on each product page before ordering.

Can I personalize a product?

At the moment, we do not offer product customization, but we’re working on adding this option in the future.

Payments & Security

What payment methods do you accept?

We accept major credit/debit cards and PayPal.

Is it safe to shop on your website?

Yes! We use secure payment processing and SSL encryption to protect your personal and payment information.

Returns & Refunds

Do you accept returns or refunds?

We do not accept returns or offer refunds. All sales are final. However, if your item arrives damaged or incorrect, please contact us within 7 days of delivery, and we will work with our supplier on AliExpress to offer a replacement or resolve the issue.

Customer Support

How can I contact you?

You can reach us at tanda.pets2@gmail.com

Do you have social media?

Yes! Follow us on Instagram: tandapets to stay updated on new products and promotions.