FAQs
What is T&A Pets?
T&A Pets is a lifestyle pet brand inspired by the love and memory of my dog and cat. We offer cozy, stylish, and thoughtfully designed accessories for pets and pet lovers.
All of our products are made with care and selected to bring comfort, quality, and aesthetic style to everyday pet life.
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Orders & Shipping
How does your store work?
Many of our products are made to order and shipped directly from our trusted production partners. This allows us to reduce overproduction and focus on quality-made items.
How long does shipping take?
Processing time:
- 2–5 business days
Estimated shipping times:
- United States: 3–7 business days
- International: 7–15 business days
Shipping times may vary during holidays or high-volume periods.
Do you offer international shipping?
At the moment, we primarily ship within the United States and select international locations. Shipping availability may vary depending on the product and destination.
How can I track my order?
Once your order has shipped, you will receive a tracking number by email so you can follow your package’s journey.
What should I do if my order hasn’t arrived?
If your order has not arrived within the estimated delivery timeframe, please contact us at tanda.pets2@gmail.com and we’ll be happy to help.
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Products
What materials are your products made of?
Our products are made with high-quality materials designed for comfort, durability, and everyday use. Specific material details can be found on each product page.
Do you offer sizes for all breeds?
We offer a variety of sizes for different pets and breeds. Please review the sizing information on each product page before placing your order.
Can I personalize a product?
At the moment, we do not offer customization, but we hope to introduce personalized options in the future.
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Payments & Security
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Shop Pay, and other secure payment methods available at checkout.
Is it safe to shop on your website?
Yes. Your payment and personal information are protected using secure SSL encryption and trusted payment processing providers.
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Returns & Refunds
Do you accept returns or refunds?
Because many of our items are made to order, we do not accept returns or exchanges for:
- Incorrect size selection
- Buyer’s remorse
- Preference changes
However, if your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with photos of the issue, and we will gladly work on a replacement or solution.
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Customer Support
How can I contact you?
You can contact us anytime at:
tanda.pets2@gmail.com
Do you have social media?
Yes! Follow us on Instagram at @tandapets for new arrivals, updates, and pet inspiration.