Shipping policy

Processing Time

• Orders are processed within 2-5 business days before shipping.

• International orders: Delivery times may vary depending on destination.

Shipping Time

• Estimated delivery times vary by location:

• United States: 7-20 business days

• Canada: 10-20 business days

• Please note that delays may occur due to customs, weather conditions, or carrier issues.

Shipping Costs

• Shipping costs are calculated at checkout based on the destination and products ordered.

Order Tracking

• Once your order has shipped, you will receive a tracking number via email.

• Tracking updates depend on the shipping carrier and may take a few days to appear.

Lost or Delayed Packages

• While we do our best to ensure timely delivery, we are not responsible for delays caused by shipping carriers, customs, weather conditions, or other circumstances beyond our control

• If your package is marked as delivered but you haven’t received it, please check with your local post office or neighbors before contacting us.

Wrong Address Disclaimer

• Please ensure your shipping address is correct before placing an order. We are not responsible for packages sent to the wrong address provided by the customer.

For any shipping-related inquiries, please contact us at tanda.pets2@gmail.com